Basic Infrastructure

Technologies

• 20 working stations QED.

• Manual Dialer Soft Phone.

• Go leads CRM, Work Force Management Software.

• Experienced calling agents both B2B and B2C.

• Quality Mentors.

• Live monitoring feedback.

• Customer Service.

• Daily, weekly and monthly reports.

• 100% recording of sales calls.

• ACW

• Agents Performance analytics

• Automated surveys

• BTTC, IVR, CTL

• Enterprise Campaign Management

• CRM and CIM

• Email Management, Chat and web collaboration, desktop scripting solutions, 3 rd party verifications, TTS, WFM, Virtual queuing, Voice analysis and recognition, voice recordings, VoIP and speech analytics.